Pat Barry
PAB Consulting

Portfolio: Business Process Management & Measurement

~ Balanced Scorecard - Cause & Effect Map ~

The Balanced Scorecard approach to performance management suggests that you identify "leading indicators" of bottom-line results, and manage those to meet objectives. Identifying ways to improve customer and employee satisfaction, for example, can drive sales and therefore profit. I created this map in PowerPoint, after facilitating the management team to identify the measures they'd use and what action plans would drive results.

Visio drawing of Balanced Scorecard map

    Portfolio Categories

    Skills Used
  • Strategic perspective
  • Visual perception
  • Team leadership
  • Group facilitation
  • Synthesis
  • Persuasion
  • PowerPoint