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Freelancer Samples
I have been helping clients document their business processes (visually and in writing) for almost 5 years via Upwork & Guru and am now doing so full time. I have over 2100 hours billed (not including fixed-price projects) and a 97% Job Success score. I show actual anonymized samples here that demonstrate the breadth of my work in many industries including real estate, construction, manufacturing, engineering, and education.
Visit my Upwork profile page!.
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Technical Writing & Editing
I have gathered user requirements, documented process flows, developed project plans, and written reports of all kinds in my career. And in my graduate work, I developed and practiced skills in a wide variety of genres and styles as these samples demonstrate.
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Information Architecture, Web Design, & Usability
I performed a heuristic usablity review of the Samaritan Consulting proprietary Web site maintenance application. I also played a pivotal role on two Information Architecture teams at Allstate Life Insurance Company, in addition to re-designing the Web site for the Pat's Petals floral design company.
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Business Process Management
I have extensive experence documenting cross-functional processes and facilitating teams to measure and improve their
performance. I also worked with profit center leaders to deploy process management from the top down by defining a
process that had been purely conceptual and co-faciltating them to develop and implement a Balanced Scorecard to measure progress.
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